You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should mail your product to: 303 E 3rd Street, North Vancouver, BC, V7L 1H1, Canada. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If you need to exchange it for the same item, send us an email at and send your item to: 303 E 3rd Street, North Vancouver, BC, V7L 1H1, Canada. We only replace items if they are defective or damaged. Only regular priced items may be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.
We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. * Any item that is returned more than 30 days after delivery * Any item not in its original condition, is damaged or missing parts for reasons not due to our error. There are certain situations where only partial refunds are granted: (if applicable) Please do not send your purchase back to the manufacturer. To complete your return, we require proof of purchase. We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
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